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Upcoming Events

 

20 May (10am to 1pm)
How to make YOUR customers remember YOUR business? 



  • What is excellent customer service
    • First impressions: email etiquette/ telephone manner / communication
      • The benefits of improving your customer service policy
        • Going the extra mile
          • Customer journey
            • Customer buble
              • Golden rules of excellent customer service
                • Writing your CS strategy / statement
                  • Dealing with difficult customers / situations
                    • Using feedback and comments, to your advantage

                      • 27 May
                        What You Need To Know for Importing / Exporting

                         

                        • Why import and export
                          • How to get suppliers & customers
                            • Cultures of foreign countries
                              • Laws, duties, taxes, transport, customs
                                • EU Vs rest of the world
                                  •  Foodstuffs, drugs, tobacco, alcohol, etc.
                         Consistent improvement

27 May
What You Need To Know for Importing / Exporting  

 

  • Why import and export
    • How to get suppliers & customers
      • Cultures of foreign countries
        • Laws, duties, taxes, transport, customs
          • EU Vs rest of the world
            • Foodstuffs, drugs, tobacco, alcohol, etc.

 

 31 May
How To Sell Better / Closing The Deal  

  • Is a salesperson born or can they be trained
  • Sales processes & principles
  • QUAPMAC
  • NETPOSC
  • Features and benefits
  • Sales methods. Sample of different methods from different businesses & how to chose best for your micro business
  •  Selling Vs marketing.

 

 

 

 
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